STORE POLICY
SHIPPING
There is free shipping for all orders shipped within the USA. However we must ask for a minimum order of $20 to cover shipping. Foreign shipping is sometimes available at cost. Orders are usually shipped via Priority US Mail. The tracking number when available is supplied to customers only upon request. Shipping is not included for larger items, and in particular for stage illusions and custom built props. These are usually shipped via trucking companies, pre-paid by the customer.
ALL SALES ARE FINAL
The nature of magical goods prohibits exchange. The secret of effects are part of the sale price. This is a rule followed by all reputable magic dealers and is necessary to protect the art of magic.
DEFECT
Same merchandise exchanges are made in the rare case of defect. However written permission must first be acquired before returning defective merchandise, otherwise returns will be rejected and returned to the sender postage due to the US postal service. Please direct all defect and return correspondence in writing via email to chadwickillusionist@yahoo.com
DESCRIPTION
All items are exactly as described. Unless otherwise noted, all tricks come with full instructions.
PAYMENT
The Illusion Warehouse uses PayPal as their credit card processor. Customers do not have to have a PayPal account to order. Customers without PayPal accounts, or customers with PayPal accounts who do not want to use their PayPal account, can check-out as a "guest." Charges will appear on credit card statements as a payment to BRUCE CHADWICK. All major credit cards are accepted. Customers can also make direct PayPal payments to chadwickillusionist@yahoo.com
TERMS AND MAIL ORDERS
Terms are net. Full payment must accompany all orders. No layaways, discounts, or COD’s. Orders cannot be shipped before payment is received. No checks. Mail orders accompanied with a postal money order are welcome. Mail orders must be sent to the Illusion Warehouse, PO Box 12345, Fort Worth, Texas 76110 USA.
BACK ORDERS
In the event that an item is out of stock, the Illusion Warehouse will notify the customer and endeavor to keep them fully informed regarding order status. If something cannot be shipped within a reasonable length of time, the Illusion Warehouse will make restitution.
ADDRESS AND PHONE
The Illusion Warehouse is conveniently located at 3917 McCart Avenue, Fort Worth, Texas 76110 USA. The store is three blocks north of Seminary drive and across the street from a public school. The store is also about two miles north of I-20 and two miles west of I-35W. Please direct all mail correspondence to the Illusion Warehouse, PO Box 12345, Fort Worth, Texas 76110 USA. The phone number is 817-832-6062 landline (non-texting).
HOURS OF OPERATION
The Illusion Warehouse Party Room and Magic Shop is typically open to the public Tuesday through Friday afternoons from 1:00 to 6:00 pm, and on Saturday mornings from 10:00 am to 1:00 pm CST (or later on Saturday depending upon the party room use and magic show performance schedule). The store is usually closed on Sunday and Monday. Note that sometimes the store must close for magic shows and Party Room performances. Best to call in advance of a visit to make sure we are open. The store may also be open other hours by phone appointment. Don't hesitate to ask!